Terms & Conditions

THIS SITE IS OPERATED BY SMARTOFFICE FURNITURE PTY LIMITED. BY USING OR ACCESSING THE SMARTOFFICE FURNITURE PTY LIMITED WEB SITE YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS AS LISTED AND CONTAINED BELOW

INTELLECTUAL PROPERTY RIGHT

All intellectual property rights in this site (including copyright in all text, graphics, logos, software and icons) are owned by, or licensed to SmartOffice Furniture PTY Limited. Except as expressly authorised by these terms and conditions, you may not, in any form or by any means, copy, adapt, store, distribute or reproduce any part of this site without the written permission of SmartOffice Furniture PTY Limited.

INTELLECTUAL PROPERTY RIGHT POWER POINT PRESENTATIONS

All images, plans, planning information and details as supplied in SmartOffice Furniture PTY Limited power point presentations is/are the intellectual property of SmartOffice Furniture PTY Limited (including copyright in all text, graphics, logos, software and icons) are owned by, or licensed to SmartOffice Furniture PTY Limited. Except as expressly authorised by these terms and conditions, you may not, in any form or by any means, copy, adapt, store, distribute or reproduce any part of a presentation without the written permission of SmartOffice Furniture PTY  Limited.

PRIVACY

SmartOffice Furniture Pty Limited takes your privacy seriously and respects the privacy of any information you provide on this website. SmartOffice Furniture Pty Limited will not rent, sell, share or give personal information about you to other people. However, SmartOffice Furniture Pty Limited may release your data if this is required by a legal process or to establish or exercise our legal rights. If SmartOffice Furniture Pty Limited discovers fraudulent use of any credit card and/or personal information, that  information, that has been supplied, may/will be supplied to Australian Police and may/will be used in any consequent fraud investigation.

SITE SECURITY

Payment Security is managed through DPS for mutual security. Encryption protection is managed with an SSL (Secure Socket Layer) certificate, industry standard 128bit encryption software.

PRODUCT SPECIFICATIONS

SmartOffice Furniture Pty Limited reserves the right to amend the specifications of any product featured on this site at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.  All specifications as shown are that as is belived to be correct at the time when loaded on to this site and you accept that SmartOffice Furniture Pty Limited cannot be held responsible for any incorrect specifications that may be shown. 


Leather products are made from quality natural leathers and may not be uniform in colour or texture. SmartOffice Furniture Pty Limited does not guarantee that the colour of the leather products will match your colour definition of your monitor.


Actual fabric sample colours may not match your monitor. Wood / Melteca / Powder Coat and/or any other colours may not match you monitor. SmartOffice Furniture Pty Limited does not guarantee that the colour of the products will match your colour definition of your monitor.


SmartOffice Furniture Pty Limited reserves the right to change specifications, colours and materials shown in this website or to withdraw products without prior notice at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.


At all times SmartOffice Furniture Pty Limited will endeavour to ensure that all images and specifications are correct and true but will accept no responsibility if they are not. Some products may differ slightly to the image used on this site. Glass product images will/can sometimes show image reflection that will not reflect the glass actual colour. Coloured glass surfaces are sometimes applied to clear glass and side/cross images will/could sometimes appear clear.

PRODUCT WARRANTIES

At all times SmartOffice Furniture Pty Limited will ensure that all product/products listed and/or shown on this site will have a manufacturer's warranty/warranties. Different products may/will be covered by different warranty time periods depending on the type of product and/or the manufacturing company/supplier.  All upholstery is excluded from any warranty. All white board warranties are on the board surface only, not frames and/or fittings and only apply when board surface is used  with non permanent marker pens and cleaned as per manufacturer's specifications/requirements. A manufacturer's warranty does not cover damage caused by abuse or incorrect use of a product. A manufacturer's warranty does not cover damage to product that may be incurred during delivery transportation. A manufacturer's warranty will not apply to any product that has been modified and/or altered by you the customer and/or your representative and/or used not as designed.

A manufacturer's warranty covers against faulty parts and/or workmanship.

PRODUCT AVAILABILITY

Product and price shown on this website is for supply in Australia only.

International customers that wish to pursue an inquiry to supply of products as shown on this website are to make inquiry by email to [email protected]

If an international customer does not make this inquiry and makes an order and payment by credit card without the written consent of SmartOffice Furniture Pty Limited, SmartOffice Furniture Pty  Limited will not supply the product and will credit back to that customer’s credit card the amount of payment made less the percentage as may have been taken by SmartOffice Furniture Pty Limited’s bankers and less a management fee. The credit will be at the current conversion rate at that time and SmartOffice Furniture Pty Limited accepts no loss of monies that the international customer may incur. The international customer also accepts that they have no claim on SmartOffice Furniture Pty Limited for recovery of any debt or additional costs that they may incur as a result of any transaction that has been incurred as a result of the use of this website without the written consent of SmartOffice Furniture Pty Limited.

SmartOffice Furniture Pty Limited reserves the right to limit and/or if necessary not supply product to any customer that has not made payment for the product as per the terms of our payment section. Orders cannot be reduced or altered in any way once they have been confirmed.

Items for sale in this website are subject to stock availability. SmartOffice Furniture Pty  Limited will always endeavour to supply your order in its entirety and as quickly as possible, there may be times that we may not be able to do so. In such cases you will be advised as soon as possible.

DELIVERY

Free delivery advertising offer/offers apply only to products that are shown on the web site as stating free delivery in their product description. All non priced products that are shown on the web site as request a quote under/on the price section need to be quoted and delivery charges will apply. Some other products will attract a delivery charge and this/that charge is detailed in the product description. Due to limiting location extreme rural deliveries may/will be delivered to a township near the delivery address and this will be at the discretion of SmartOffice Furniture Pty Limited, and you the customer accept that you will make yourself responsible to collect the product from that location. Free delivery is to ground floor only. Delivery above ground floor could/will incur extra cost charges and this will be at the discretion of SmartOffice Pty Limited.

Delivery and/or Free Delivery is defined as to the main entrance or main store entrance of the delivery address building. Delivery to above ground floor and/or delivery into building rooms is not provided/included.

SmartOffice Furniture Pty Limited will always endeavour to deliver your order promptly. Product as shown "In stock" will be delivered within 10 working days of order placement/payment and/or instruction/confrimation that you the customer are/is ready to recepit products that have been held in stock for you. Product as shown "Pre - Order" will be delivered within a manufacturing schedule time frame. In most cases "Pre - Order" products should be delivered within 15 working days of order placement/payment. SmartOffice Furniture Pty Limited reserves the right to amend the delivery time frame and if necessary increase this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of SmartOffice Furniture Pty  Limited’s control.

Freight charges will depend on the destination, weight and volume of the order. Free Freight Offer to Commercial Premises -Sydney, Brisbane & Melbourne Metro Areas will be governed by area postal codes on the delivery address. The postal codes will be as determined by SmartOffice Furniture Pty Limited as being within the Free Freight area and may be changed at the discretion of SmartOffice Furniture Pty Limited at any time. Residential deliveries within the same Metro areas will attract a delivery charge of $20.00 plus GST per item ordered. Any Commercial or Residential orders placed that are outside the postal codes as determined by SmartOffice Furniture Pty Limited will not be delivered until the customer has been provided with a delivery cost quote and that amount has been agreed to and paid in full by the customer. SmartOffice Furniture Pty Limited reserves the right to withhold any delivery where an order is placed misrepresenting the fact that it is either commercial or residential area delivery.  If misrepresentation has been made SmartOffice Furniture Pty Limited reserves the right to charge and collect any additional freight costs from the customer before despatching products.

Any orders that are placed on and/or during public holidays will be processed on the first working day after that public holiday and/or weekend.  SmartOffice Furniture Pty Limited closes for annual holidays from 19 December for a period of three weeks and any orders that are placed during that annual closure period will be processed on the first working day after that closure.  Any orders placed during that period that have/are paid for by credit card the credit card process will still proceed on that day or the following business day of order placement.

You the customer accept that you will make yourself and your delivery premises readily available during normal business hours so as to ensure a smooth delivery.  Delays caused to delivery vehicles and drivers as a result of improper entry availability and/or details that incur costs will be recharged accordingly.  Additionally you acknowledge that you will inspect all delivered products before signing as received in good condition.  Product that may be received due to transport freight damage will be repaired or replaced subject to discussions and conclusions of point of damage.  If recipient signs for products as received in good condition they have voided the opportunity to claim for any transport damages.  All claims, if any, must be made in writing and forwarded to [email protected]

PRICING

All prices are shown in Australian dollars and do not include GST. GST is an additional cost over and above the prices shown and must be paid in the total payment due.

Prices are subject to change without any prior notice. The amount you will pay will be based on the current prices displayed on this website at the time you submit your online order and/or the price as has been quoted to you and is still current within the terms of the date of that quote. If a quoted price has been found to be incorrect and amended from an original quoted price the price for that product will be the amended price. All quotations are for a 5 day period from the date of the quotation. Some may have an extended 30 day period.  All quotation pricing is based on an order confirmation within the number of days as stated from the date of that quotation and after that time SmartOffice Furniture Pty Limited reserves the right to review that quotation and all prices contained within.

When a product shows that it has a minimum order quantity then the price as shown on that product applies to each of the items purchased/ordered based on the minimum quantity as shown, and delivery pricing either free or priced per item apply. If you purchase/order less than the minimum quantity as shown then neither item price shown nor delivery pricing shown either free or priced per item apply. Product price change and delivery cost change, if any, will be advised accordingly and need to be accepted by you before the purchase/order will proceed.

All installation pricing is based on the installation team being able to have easy building/site access with the ability of reasonable parking. If site access is and/or parking may be limiting and thoses limits cause extra time and or costs over and above that budget at the time of an installation quotation the additional cost incurred will be additional to the quoted price and is payable by the customer irrelevant of the fact that these limitations are caused by the customer or some other party
 

PAYMENT TERMS

All product supplied by SmartOffice Furniture Pty Limited remains the exclusive property of SmartOffice Furniture Pty Limited until full payment as charged by SmartOffice Furniture Pty Limited has been received.

SmartOffice Furniture Pty Limited only accepts Visa or MasterCard credit card payments and/or direct credit payment into SmartOffice Furniture Pty Limited's bank account.  No cheque payments and/or other forms of payment are accepted.

You accept that on order placement you have accepted that payment must be made immediately by credit card or within seven (7) days if payment is being made by way of  direct credit (EFT). Product will only be dispatched once payment has been received. An approved account holder accepts that payment must be made in full by direct credit (EFT) payment no later than 14 days from date of product delivery. You accept that if payment is not made within our payment terms then you are liable for additional costs to SmartOffice Limited as per (a)(b)(c) as listed below.


All orders where payments are made by credit card will be accepted on the condition that the credit card used is being used by the legitimate owner of that credit card. If SmartOffice Furniture Pty Limited discovers fraudulent use of any credit card, Australian Police involvement and fraud investigation will be enforced with recovery of all costs for the supply of product and/or recovery of the product and/or all costs with regard to legal and interest and any other costs associated with the recovery of these costs will be sought by due process from the person who placed the order of the original product.


All orders where payment is to be made by direct credit, payment shall be considered due and will fall due for payment as soon as goods are ordered. Should payment in full not be made to SmartOffice Furniture Pty Limited within seven days after that due date or within the SmartOffice Furniture Pty Limited pre approved extended time frame that will be allowed from time to time for large volume orders, then:

(a) the contracting party shall pay interest on all amounts outstanding at a rate which is 5% above the rate charged over the relevant period by SmartOffice Furniture Pty Limited’s bankers on primary level overdraft advances to SmartOffice Furniture Pty Limited; and

(b) SmartOffice Furniture Pty Limited shall be entitled to sue forthwith for the recovery of all outstanding monies and interest thereon; and

(c) any costs incurred by SmartOffice Furniture Pty Limited in connection with recovery action taken in respect of outstanding money interest and other charges shall be payable by the contracting party on demand.

SmartOffice Furniture Pty Limted reserves the right to ask for an advanced payment/deposit to be made by all/or any new customer and/or returning customer that has been allowed extended credit terms and/or where the order is of a substantial dollar value. The substantial dollar value is as determined solely by SmartOffice Limted and is non negotaible.

SmartOffice Furniture Pty Limited defines Education Establishments, for the purpose of account billing, as those Education Establishments as being recognised by the Australian Government as being so.  This billing facility is not available for private Education Establishments and/or associated Education Establishments.  Interpretation as relates to the definition of Education Establishments is that as is defined by SmartOffice Furniture Pty Limited.
 

RETURNS & REFUNDS

On order placement you accept that when an order is placed that the product ordered cannot be returned if you decide after delivery that the product ordered and delivered does not suit your needs. If payment is not made for that product as per the amount due on the order confirmation and/or invoice and should payment in full not be made to SmartOffice Furniture Pty Limited within seven days after the due date SmartOffice Furniture Pty Limited then would consider the debt to be a bad debt and collection would be as per the terms as under the Payment Terms above. Additionally you accept that no other orders would be dispatched without payment in full being made before dispatch. In some instances SmartOffice Furniture Pty Limited may agree to the return of a product subject to certain terms, however only a partial credit would be passed and the balance due would be expected to be paid by eft payment immediately to confirm the return agreement. No credit would be passed for any delivery freight and/or pick and pack charges.  You accept that you would organise product return at your own cost and would guarantee the product would be returned unopened and undamaged.

Faulty goods will be repaired or replaced at the discretion of SmartOffice Furniture Pty Limited. Product that may be received damaged due to transport freight damage will be repaired or replaced subject to discussion and conclusion of point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage. All goods are despatched in good condition and carried “at limited carriers risk” .  No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to [email protected]


Any refunds are at the discretion of SmartOffice Furniture Pty Limited and will only be made if SmartOffice Furniture Pty Limited is unable to either repair or replace faulty or damaged product that has been and is accepted by SmartOffice Furniture Pty Limited as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant and will be only for the value of the product claimed at the time of the purchase of that same product. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.

If you have any comments or questions regarding this site, please contact SmartOffice Furniture Pty Limited at [email protected]

Grant Pearson & Maria van Lent

SMARTOFFICE FURNITURE PTY LIMITED

THESE TERMS AND CONDITONS HAVE COPYRIGHT © 2012 SMARTOFFICE FURNITURE PTY LIMITED